US Bakery Industry

The US bakery industry has combined annual revenue of nearly $25 billion from commercial bakeries and nearly $2 billion from small retail bakeries. There are about 2600 commercial bakeries in the US and 7000 small retail bakeries. Some of the leading companies within this industry include Interstate Bakeries and Flower Foods as well as smaller divisions such as Sara Lee and Nabisco. The commercial bakery segment is highly concentrated with 80% of the market held by 50 large bakeries. On the other hand, the retail bakery segment is highly fragmented.Larger bakeries dominate the market because they have greater economies of scale in procurement, production and distribution. The industry is also characterized by high automation. However, the end bakery product is generally low value and but the stable demand is sufficient to generate modest revenues for most players in the market. The most commonly sold bakery items include baked breads (white, wheat and rye), rolls, muffins, buns, bage ls and croissants. Other popular items include cakes, pies, pastries and doughnuts. (Industry Overview: US Bakery Industry; Hoovers Online)Competition is tough but differentiation can be attained through automation. Although baking is a low-technology business, the larger the bakery facilities and the more automated the facility the bigger the profits for that company. This is because in large automated facilities, labor costs can be reduced significantly and maximum production can be attained. However, since bakery products are highly perishable, large facilities are only sensible for bakeries which have high sales and do not maintain a great deal of inventories.Bakeries also face competition from coffee outlets and fast food outlets since most of them also carry bakery style products such as bagels, pastries, doughnuts etc. Commercial bakeries again enjoy a commanding position because they can act as suppliers to these outlets while smaller retail bakeries sometimes have to suffer since customers have more inclination to go to fast food outlets then to visit a bakery. Moreover, customer trends are rapidly changing.There was a time when the average consumer desired freshly baked products but now consumers are willing to purchase packaged products and believe that they are safe, easy and convenient to use. Thus, packaged bakery snack products are also snatching the share from retail bakeries which offer freshly baked products to the consumers. (US Bakery Trends) Consumer demands and preferences are also changing constantly. Today, customers have become more health conscious and demand low fat and fat free products. Moreover, customers are now increasingly aware and quite educated.They have detailed information about nutrition and quality issues and have sophisticated tastes and preferences. That is why the industry has seen a growth in non-traditional bread products such as bagels, flat breads and organic products. Bakeries have had to change their strategies and their technological capabilities in order to keep up with the changing customer demands and preferences. (Bakeries and Snacks: 2005) Bakeries are affected by external factors such as volatile prices of raw materials. Most baked goods use ingredients such as flour, sugar and vegetable oil.These are global commodities with fluctuating prices so it is important for both commercial and retail bakeries to make intelligent and proactive purchase decisions. Flour is the primary ingredient in baked goods and accounts for the largest cost element for bakery products. Wheat prices are quite volatile and this can have a significant impact on profit margins. Price of butter has a similar impact and many bakeries have switched from butter to vegetable oil but again quality has to be maintained in order to sustain a competitive position within the industry.The US bakery industry also has a growing export segment. Since the 1990s exports of US bakery products have been increasing consistently. It is expected that exports of US bakery products will exceed $250 million by the middle of the decade if not higher. Some of the core reasons for the growth in exports include rising incomes, increasing populations, growing tourist industries, reduction in trade barriers and an overall increase in global demand for baked goods.The main factors hindering export growth are demand for freshness and transportation limitations. However, with the improvement of technology, bakeries are now able to produce products that overcome these limitations. Moreover, there is always a demand for baked mixes, cookies and dough’s that can be easily packaged and transported and that have longer shelf lives. The biggest customer of US baked goods is Canada. It is a huge market and Canadian customers have similar tastes to US customers.It is estimated that nearly half of US bakery products are consumed by Canada. (Clair, Thomas: 1992)Bibliography1. Industry Overview: US Bakery Industry. Hoovers Online. Retrieved May 5th 2008 http://www. hoovers. com/bakeries/–ID__91–/free-ind-fr-profile-basic. xhtml.2. Clair, Thomas. (1992) Bakery products exports on the rise. AgExporter. Retrieved May 5th 2008 http://findarticles. com/p/articles/mi_m3723/is_n1_v4/ai_11754641/pg_2.3. The Canadian Bread and Bakery Industry. Agriculture and Agri Food Canada. Retrieved May 5th 2008 http://www4.agr.gc.ca/AAFC-AAC/display-afficher.do? id=1171653091262&lang=e.4. Bakery industry cashes in on wholegrain trend. 2005. Retrieved May 5th 2008 http://www. bakeryandsnacks. com/news/printNewsBis. asp? id=62237.5. Eyre, Charlotte. US Bakery markets beckons for Vivartia. Retrieved May 5th 2008 http://www. cee-foodindustry. com/news/ng. asp? id=83797-vivartia-nonni-s-wind-point-partners.6. US Bakery Trends. Retrieved May 5th 2008 http://www. bakeinfo. co. nz/industry/trends/article. php? id=43.

Pandukabhaya (437 Bc †367 Bc)

Pandukabhaya (437 BC – 367 BC) was King of Upatissa Nuwara and the first monarch of the Anuradhapura Kingdom and 6th over all of the island of Sri Lanka since the arrival of the Vijaya, he reigned from 437 BC to 367 BC. According to many historians and philosophers, he is the first truly Sri Lankan king since the Vijayan invasion, and also the king who ended the conflict between the Sinha clan and local community, reorganizing the populace. His story is one wrapped in myth and legend. There are three prevailing opinions on his origin.In the Mahavansa, his mother is Umaddha Citta and father is Digha Gamini, both of Aryan origin Kumarathunga Munidasa's opinion is that his father is Chittharaja. He has no affiliation to the Aryan dynasty. He is a local hero. [edit]The second ruler The second ruler of Sri Lanka was King Panduvasudeva, the nephew of Vijaya. Panduvasudeva married Baddha-Kacchayana, an extremely beautiful princess from India. The couple had ten sons, the eldest of wh om was named Abhaya, and one daughter named Chitra.When a sage prophesied that Chitra would bear a son who would kill nine of his uncles and claim the throne, nine of Chitra’s brothers told King Panduvasudeva to have her killed. However, Abhaya would not allow it and Chitra was spared. She married a prince named Digha-Gamini (who, incidentally, was her cousin) and had a son, who was named Pandukabhaya. [edit]The exchange of babies Chitra and Digha-Gamini had been made aware of the prophesy at the time of their marriage and had promised to put to death any son that Chitra gave birth to.However, once Pandukabhaya was born, Chitra was unwilling to kill the infant, and so she decided to exchange babies with another woman who had given birth to a baby girl that same day. Chitra announced to her father and husband that she had given birth to a girl. Only her mother, Baddha-Kacchayana, knew of the secret exchange. The woman who gave up her daughter took Prince Pandukabhaya to a near by village called Dvaramandalaka where he would be brought up as a herdsman’s son. [edit]The attempts on Pandukabhaya’s lifeThe first threat to Pandukabhaya’s life came while he was being transported to Dvaramandalaka. The woman who had exchanged infants with Chitra carried Prince Pandukabhaya to the village in a covered basket. Unfortunately, she ran into nine of Chitra’s brothers (the ones who had wanted their sister to be murdered for fear that her child would kill them). They asked her what she had in the basket and she replied that it contained food. Not satisfied with the answer, they asked her to open up the basket and show them its contents.Luckily, two wild boars happened to run past them, and they forgot about the basket in their eagerness to hunt the animals down. The baby was delivered to the herdsman safely. That same year, King Panduvasudeva died and Abhaya became his successor. He was not a great king, but he was certainly a kind one and he was well-loved, especially by the poor. Several years went by and when Pandukabhaya was about seven years old, rumours reached his nine uncles about a boy in Dvaramandalaka who supposedly was a herdsman’s son, but who showed all signs of being of royal background.They suspected that this child may be their sister’s son, because they had reason to believe that the little girl who was being brought up as a princess in the palace was not Chitra’s daughter. They sent out people to kill all boys in the village who were around the same age as their nephew. It was known that all the boys of Dvaramandalaka bathed at a certain pond, and it was planned that they should be killed while they were bathing. The plan was executed and several young children were murdered.Pandukabhaya, however, had been hiding at the time, and so he escaped death. While Pandukabhaya’s uncles were satisfied at the time that they had eliminated their nephew, some years later they became su spicious again when they heard stories of a village boy who looked more like a prince than a herdsman’s son. They attempted to have him killed again, and the attempt failed once more. When Pandukabhaya was about sixteen years old, Princess Chitra, fearing for her son’s safety, arranged to have him live with a Brahman named Pandula.Once he was old enough to become king, Pandukabhaya left Pandula, married his cousin Pali and fought his uncles to claim his right to the throne. Eight of his ten uncles perished in the war, which lasted for seventeen years. Abhaya, who had never fought against Pandukabhaya, and Girikandasiva, who was Pali’s father, were not killed. Pandukabhaya was a good king and reigned over Sri Lanka for seventy years, leaving the country in a prosperous state when he die

Explore the Ways in Which John Steinbeck Presents He Character of Lennie in ‘of Mice and Men’

In this essay I am going to be writing about one of the main characters in John Steinbeck’s novella ‘Of Mice and Men’. The story portrays the travels and arising problems of two migrant workers who share an uncommon friendship for the time and environment in which the novella is set. Lennie Small is the character I will be exploring and I will start off by giving a detailed explanation of his physical appearance and behaviour. Second I will look at his and the other main character George’s relationship which will then be followed by Lennie’s relationships with other characters throughout the book. I will then go on to look at the foreshadowing in which Steinbeck displays in the story and finally I will conclude the story of its final climax. Steinbeck uses many different descriptions of Lennie Small in the novella. Often compared to animals, one of the first descriptions of him is him being compared to a bear. ‘He was dragging his feet a little, the way a bear drags his paws’, is a line which portrays an image of how physically large Lennie is while also suggesting the extent of his strength. Lennie is also described to be ‘shapeless of face, with large, pale eyes’ which compares easily to a small innocent child who doesn’t understand his surroundings. The imagery created in this scene begins to imply that Lennie, even though a grown man, does not have a mind of his own, almost childlike, while always having someone to direct him through life. Despite his age, Lennie acts and speaks with immaturity due a mental disability. ‘Slowly like a terrier, who doesn’t want to bring a ball back to his master’ is a line Steinbeck wrote to emphasise Lennie’s immature personality. By comparing him to a terrier he becomes viewed as irrational with a very instinctive side to him. Steinbeck uses the word ‘master’ which signifies how Lennie, unable to make sensible decisions, needs a master or more so a carer. It stresses his naivety and also his loyalty to George. Furthermore in this novella Lennie doesn’t intentionally mean to do harm but that does not mean he is completely harmless. This is shown when Steinbeck writes ‘I wasn’t doing nothing bad with it, George.. jus’ stroking it. in the scene where George is demanding the dead mouse from Lennie. By writing this Steinbeck has suggested that the innocent Lennie is and both a victim and villain throughout his life. No matter how harmless he is within his mind, his strength betrays his personality leaving his child like mind, and brute strength a threatening combination. Steinbeck’s first description of George and Lennie’s relationship demonstrates the fact tha t George is very much like a father figure to Lennie. He is constantly mimicking George and following obediently which is described when ‘they had walked in single file down the path, and even in the open one stayed one behind the other’. This quote emphasises the dominance in the relationship and how Lennie is always following behind George because he wants to show him respect. Also Lennie imitates George with the upmost precision, ‘Then (George) replaced his hat, pushed himself back from the river, drew up his knees and embraced them. Lennie who had been watching imitated George exactly’ highlights this as it shows just how much Lennie looks up to George as if he is also a hero as well as a father figure in which he wants to make proud. It produces the thought that maybe all Lennie wants is for George to be proud of him and is symbolic to the fact Lennie looks up to George as a role model. In the opening dialogue between George and Lennie the nature of their relationship is easily distinguishable when George says ‘Lennie! Lennie for Gods sake, don’t drink too much.. ou gonna be sick like you was last night’ because it conveys how much George actually cares for and worries for Lennie without making it sound too affectionate. He speaks down to Lennie in a patronizing manner which also symbolises the authority in the relationship. In this novella one of the key things about Lennie and George is the dream they both wish to achieve. Due to Lennie’s childlike mind set and George’ s fatherly role in Lennie’s life the dream becomes somewhat a bedtime story for Lennie. On several occasions ‘Lennie pleads â€Å"Come on George. Tell me. Please, George. Like you did before. † ‘ which further emphasises how much of a child he is due to the fact it makes him calm, happy and almost settled as if he were an infant going to bed. It could also portray the subconscious worries Lennie has so he feels the need to be reassured about their dream. Lennie’s relationships with other characters vary and progress throughout the novella. When Slim, the jerkline skinner, is first introduced to Lennie and George he is taken aback by the oddness of their relationship with each other. He immediately see’s Lennie’s lack of mentality and later on states to George ‘it seems kinda funny, a cuckoo like him and a smart guy like you travelling together’ which is the first opinion Slim reveals towards Lennie. At first he only sees the childlike Lennie but after the situation explained he understands and views Lennie in a completely different light. ‘He’s a nice fella, guy don’t need no sense to be a nice fella’ is a line which Steinbeck wrote to show clearly how Slim respects and likes Lennie as it emphasises that he doesn’t just see the absence of intelligence but the nice guy hidden underneath the childish exterior. Even though Slim doesn’t really get to know Lennie in this novella, his friendship with George allows him to understand Lennie and the position the two are in. Slim appreciates that Lennie is not a cruel person when he says ‘He ain’t mean, I can see Lennie ain’t a bit mean’ which further emphasises the intelligence Slim possess to see behind the original interpretation of Lennie as a man and shows how his feelings towards him have developed into somewhat respect. Another relationship that Lennie has is one with the stable buck, Crooks. Steinbeck enforces this unspoken friendship between the two because both are isolated from the rest of the ranch workers, Lennie because of his size and childish behaviour and Crooks because of him being black and being segregated from the rest of the workers. Although Lennie is portrayed as the weakest mentally, he doesn’t understand the unwritten code of racial segregation which brings out the intelligent side to him which is proven in the way he acts towards Crooks. When Crooks questions him about why he has entered the barn Lennie replies with ‘Nothing- I seen your light. I thought I could jus’ come an’ set’ which shows how innocent Lennie is and in a way how lonely he is as he goes to investigate the possibility that he could converse with someone. It could also show that Lennie sees crooks as an equal unlike the other men on the ranch who merely see his colour. In this novella Steinbeck uses foreshadowing a great deal throughout the whole story. It appears everywhere, hinting on what will happen to different characters and the way the story will develop. It is used to show that Lennie will be getting in trouble with Curley’s wife, her death and also his death and the exact way in which he dies. The moment Curley’s wife is introduced an ill feeling overcomes the atmosphere signifying that Lennie will in fact be getting into some sort of mess involving her. George says at the very beginning ‘I seen ‘em poison before, but I never seen no piece of jail bait like her before. You leave her be’ is a quote from the novella which directly foreshadows Curley’s wifes death because by having George tell him to leave her alone, it’s obviously going to go the opposite way and something will end up bringing the pair together. Another thing that adds to the foreshadowing of her death is Lennie’s tendency to ‘get carried away’ with touching soft, silky and pretty things. Throughout the novella the victims of Lennie’s harmless ‘petting’ gradually get bigger, starting off with the girls dress in Weed, the mouse, progressing on to Curley’s hand and the puppy and finally ending with Curley’s herself. The skirt, mouse, puppy and Curley’s wife all link in with the need to touch ‘soft things’ and the same reaction even happen in each. Once they begin to panic or squirm Lennie reacts in a childlike way and doesn’t know what to do so he simply doesn’t let his hold of that object go. Excluding Curley’s hand which was purely down to animal and childish instinct, all the other incidents could connect to the idea that in Lennie’s naive mind, ‘soft and pretty’ things relate to the dream that he and George have and once the victims begin to struggle it instantly alerts Lennie that the dream is escaping him and he holds on in fear of letting go and loosing it. The foreshadowing of Lennie’s death occurs at different points throughout the novella. The shooting of candy’s dog being the main one. When Carlson is trying to persuade Candy into letting him shoot the dog he says ‘He ain’t no good to you, Candy. An’ he ain’t no good to himself. Wh’n’t you shoot him, Candy? ’ which is exactly how Lennie is viewed as a partner of George. Both the dog and Lennie are connected as they both in some way weigh down their ‘owner’ and aren’t really useful to them. Another thing which foreshadows his death is George’s constant reminders of how his life would be easier without him. ‘God you’re a lot of trouble, I could get along so easy and so nice if I didn’t have you on my tail. I could live so easy and maybe have a girl’ is a line which Steinbeck wrote to foreshadow what might happen in the end of the story as it is how George feels inside which he frequently tells Lennie at different points in the story. Lennie’s death, placed right at the end of the story, is no big surprise when it actually occurs. Beforehand Lennie and George are merely talking. Lennie is confused as to why George isn’t shouting at him and this particular bit shows how much George secretly does care for Lennie and wishes that this didn’t happen. ‘No Lennie, I ain’t mad. I never been mad an’ I ain’t now. That’s the thing I want ya to know. ’ is a line from George which symbolises that no matter what bad things Lennie has ever done, George only wants the best for him, even if that means killing him. Steinbeck uses the phrase ‘never been mad’ to show that George is feeling guilty about his reactions towards Lennies mistakes in the past and trying to make it right. Despite the fact he has already made the decision to end Lennie’s life George still finds it difficult to do so which is portrayed when Steinbeck wrote that ‘George raised the gun and his hand shook, and he dropped his hand to the ground again’. This quote lays emphasis on how challenging it is for George to follow through with his task. No matter how much of a dead weight Lennie is to him, they have still been together for a long while which adds to the fact George finds it so hard to kill him. The thing that played the most part in the decision George made to kill Lennie was Candy’s words, ‘I ought to of shot that dog myself, George. I shouldn’t ought to of let no stranger shoot my dog. ’ because George understands that the death of Lennie is inevitable and is going to happen one way or another whether it be now or in the next town when he does something else wrong. Georges decision is reassured by Slim right at the end of the novella when he says ‘You hadda George, I swear you hadda’ because he understands the situation George is in and is trying to assure him that he made the right decision in killing Lennie. In conclusion, Lennie Small is a very complex character. The description of his character is very precise and so is his personality. Throughout this novella it is obvious that Lennie’s character is the one that undergoes the least amount of development. His childlike mentality and mind set prohibit any possible expansion of his character however Lennie's protection from George, devotion to him, and dreams of the farm make him the character that he is. His portrayal of innocence during the course of the novella is a key reason why readers feel so much sympathy for him, and is the main way in which he is represented all throughout Of Mice and Men.

Car wash business Essay Example | Topics and Well Written Essays - 1000 words

Car wash business - Essay Example Washologywill is offering clients with two services: car washing and car coating. There are several cash wash services located in Bangkok that will provide direct competition to the company. However, in the location, there are no predominant cash wash businesses, which may satisfy as well as completely dominate in this type of business(Blackwell 2011). The competitors, which will pose direct competition to the business in Bangkok, will be G2C Glass Coating Club as well as CTS Crystal Sealed. However, this will not be a big threat to Washologybecause they will offer premium car wash services currently not offered in Bangkok. Most of the car wash companies are trying to compete based on price alone. Washologys' capacity to offer a premium service, both in line with the authentic car wash and customer service is all founded on their capability to find the best staff. Recruiting the best staff is cost-effective since it lowers human resource costs linked with turnover and other worker co sts. In addition, recruiting the best staff and ensuring that are well articulated makes sure that they offer high-quality services to the clients hence customer satisfaction. This will entail providing the excellent working environment. Study after study confirms that a happy worker is far more probable to offer the utmost level of customer service compared to a worker who is unhappy as well as feels that they are being exploited by the company. Furthermore, there will be indirect competitors in Thailand.

Assignment ( Crappy Professor) Module 6 Example | Topics and Well Written Essays - 500 words

( Crappy Professor) Module 6 - Assignment Example b. Step 2: Examine the difficulties that are existing in the situation (Chapter 9 Power Point, 2015). In this step, the administrator has to classify the problem and two main mistakes to get the facts. c. Step 3: Come up with a criteria that gives a satisfactory outcome. In this step the administrator has to identify what is good, the musts and the wants, the conditions existing and the minimum aims to achieve (Chapter 9 Power Point, 2015). d. Step 4: Come up with an action plan or strategy. In this stage it is important for the administrator not to make an ineffective decisions. It is also important not to make decisions that others are likely to make. In my opinion, administrators must satisfice because when they optimize, the solution to the problem that they identify does not necessarily provide a feasible solution. Hence, the administrator has to satisfice and come up with the problem to satisfice. Yes, the garbage-can model is useful despite its name. Under this model, one knows that they have made the right decision when the solution matches with the problem at hand. Administrators also have the chance of scanning the problems and opportunities that help in their job (Chapter 9 Power Point, 2015). The only problem is that the model operates on the assumption that decisions are reliant on the chances that occur and not on choices the administrator makes. Values are a part of decision-making because they are the key to motivating a person. When a person is motivated and not stressed, it becomes easier to make the right decisions which people can use in attaching their meaning and importance to things (Hellriegel, 2008). I would use my values to negotiate or use persuasion before arriving into final decisions. I would use my positive personal values to determine the outcomes that I set for myself and the decisions I would make to achieve these outcomes. The other issue is whether the

Advertising and Promotion ( MKTG420 Assignment Example | Topics and Well Written Essays - 4500 words

Advertising and Promotion ( MKTG420 - Assignment Example It is of considerable importance to highlight that this technology propelled development has resulted in the process of global transformation, where the entire world is increasingly seen and represented as a well connected single global entity. As a result of the technology based transformation of the globe, there has always been a continuous evolution of various kinds of globalization trends. The trends of globalization are emerging from all corners of the world and are increasingly getting diffused at a very rapid pace. It is interesting to state that the diffusion of trends is happening all over the world irrespective of the fact of whether the regions are located in the developed or developing economies. The rapid diffusion of the trends of globalization is resulting in the process of generation of many new types of consumer demands which are basically an outcome of new kinds of consumption habits as well as individual behaviour. It has to be stated that these new consumer demands are increasingly paving the way for a significant amount of business opportunity. Talking from a broad macroeconomic perspective, the economies of various countries around the world are witnessing significant fluctuation of performance more or less on a regular basis. While the credit crisis of the recent past has taken a serious toll in the performance of the European economies, the recent US shutdown has also impacted the performance capability of the world’s biggest market in a very negative fashion. Also, the continued political crisis in some of the regions of the Middle East has continued to mar the chances of growth and economic performance of those regions. In discussing the economic performance scenario of the Asian economies, it needs to be stated that the fluctuations in currency as well as market based volatility has continued to paint a gloomy picture as of the current times.

Insurance Research Paper about the Real Estate Development Industry

Insurance about the Real Estate Development Industry - Research Paper Example emand pool for real estate industry has increased due to various reasons of zero tax rules for foreign investor, strong international and domestic marketing campaigns, high rental on residential property, residence visa facility by property developer and speculation on short term market gain (Kumar, Agarwal, & Khullar). 2.0 Topic 1. Insurance in Real Estate Industry Real estate property dealers or common residents need to submit various documents like Police Report of burglary or any kind of criminal activity caused property loss, report about estimated damage or loss, surveyor report about property condition and relevant papers required by insurance company to get insurance cover. 2.1 Quotation Dhs.1, 500/- is deducted by insurance company from the claim amount on every loss while quotation value depends on the location and building condition of property. Insurance company and real estate property developers decide quotation amount after mutual agreement. In accordance with Dubai Is lamic Insurance & Reinsurance Co, proposal for real estate industry following insurance covers can be used to answer the question. 2.2 Perils Covered Under Insurance Building and all inside fixtures are protected by insurance cover, Loss of Rent due to fire accident, Sign Board of the company or any kind of hoarding, fixed metal plate work and glass work inside the building. Standards perils like Fire, Malicious Damage, Storm, Flood, Impact, Earthquake, Riots, Strikes, Lightning Explosion and Bursting of Pipes are also covered by insurance scheme. 2.3 Additional Benefit Additional benefits like Debris Removal, low Architect and Surveyors fees and reimbursing Fire Extinguishing expenses are also offered by some insurer to property developers. 2.4 Perils Not Covered Under Insurance Perils... This paper stresses that the present financial crisis may be regarded as a banking crisis, but there are hardly any possibilities of the solvency of the insurance industry. However to a certain extant the insurance industry on a whole has been affected by the ongoing financial crisis. To be more specific the insurance companies which are mainly involved in the real estate insurance also got hugely impacted. Mostly there have been adverse effects were adverse for the companies. The financial crisis had a visible impact on the insurance companies, principally due to their investment portfolio. Meanwhile as the crisis further spread, the valuations of the financial market worsened drastically. Apart from that a number of strenuous exposures were also reveled in the form of market and credit risks. This report makes a conclusion that the real estate insurance companies, during the midst of the crisis period were finding it difficult to sustain, due to extreme downward pressure. The real estate insurance companies are generally large investors and they highly depend upon the long term investment prospect, unlike banks and other financial institutions. Owing to the fact that declining household income reduces the demand of various products, similarly the demand of real estate insurance has greatly reduced due to the crisis. Furthermore, the financial crisis has also abridged activities pertaining to real estate. This has automatically minimized the need of the real estate insurances. Thus it can be concluded that the ongoing financial crisis did impacted the insurance companies which insured real estate to a large extant.

Management Seminar Essay Example | Topics and Well Written Essays - 250 words

Management Seminar - Essay Example SOX ensure accurate financial statements by eliminating unethical acts in organizations hence increasing the public’s confidence in investment. Therefore, employees are required to report any wrongdoing for the organization to be punished by the federal government. The enforcement of the Act actually resulted to decline in financial scandals. However, 2008 financial crisis proved that any regulation is unable to reduce or control risks. Additionally, due to the cunning nature of organizations, the Act has been greatly challenged. A good number of companies have refused to go public in order, not to comply with the SOX Act. SOX are not necessary for companies because it just limits flexibility of financial management despite the stiff global competition. It also raises costs to organizations in the form of monetary expenses associated with SOX compliance. Since companies are more concerned with public image, they need no strict regulation for them to act ethically. They often have internal controls necessary to maintain the required ethical

Supply chain management Essay Example | Topics and Well Written Essays - 500 words

Supply chain management - Essay Example Carter and Rogers (2008) define Sustainable Supply Chain Management (SSCM) as the strategic, transparent integration and achievement of an organization’s social, environmental, and economic goals in the systematic coordination of key interoganziational business processes for improving the long-term economic performance of the individual company and its supply chains (cited in Panayiotou & Aravosis, 2011; p.59). Two supply chain types have been identified such as supply-chains driven by lean, cost, and efficiency and supply chains driven by agility, pace and service (Cetinkaya et al, 2011). In order for companies to stay competitive in their SCM, it is important that they customize their supply chains according to the need and competition. The most widely recognized SSCM approach is the triple-bottom line approach which consider the economic, environmental and social contributions or impact that supply chains can make. The best known example of such a SSCM is that followed by S tarbucks Corporation. Starbucks’ purchasing philosophy has brought a complete shift in the way supply chain operated. Their purchasing philosophy considers their farmers, their customers and their business through their Coffee And Farmer Equity Practices (C.A.F.E).

An organised list Essay Example for Free

An organised list Essay This experiment was carried out by three psychology students to investigate the role of organisation in memory and whether organisation of material helps memory recall.  An opportunity sample of friends and relatives were asked to take part in the study. The sample comprised 34 participants aged between 16 and 60. There were two conditions and the participants were split equally between them. In Condition 1, participants studied a prepared organised list of words and in Condition 2 they studied a random list. Their memory was then tested by free recall. An independent design was used and the results analysed using the Mann-Whitney test. The results showed that organisation does play an important role in memory. Participants who studied the organised list of words recalled significantly more words then those who studied the random list. This supports the findings of other studies into the role of organisation in memory.  BACKGROUND  Memory is an essential part of the human make-up and without it society as we know it would not exist. Whilst there are still questions about how memories are created, stored and retrieved, it seems clear from studies that have been carried out that the more organised information is, the easier the recall is.  Bousfield (1953) showed that even when words were presented in a random order, many participants use some form of categorisation in order to aid their recall. Bousfield took lists of words from several different categories, such as animals or cities, and randomised them. Participants were asked to memorise the list of words and then later were asked to recall as many words as possible. Many of the participants used self imposed categories in order aid their recall of the word list. Other studies have looked at whether pre-organised information is easier to recall. Tulving has conducted much research into cued recall. Tulving and Pearlstone (1966) studied the effects of cued recall. Participants were read list of words which were all under a category name. They were asked to memorise the words but not the category headings and were then split into two groups. When the first group were asked to recall as many words as possible, they were given the category headings to aid them (cued recall). The second group were asked to free recall. The group which were given the category headings recalled more words; suggesting that organisation into categories aids memory retrieval. Bower (1969) also studied the effects of organisation on memory. Again participants were split into two groups. Each group was shown a total of 112 words separated onto four cards. One group had cards on which the words were presented in logical branching diagrams, and the second group had cards on which the words were presented randomly on the branches. The process of studying the cards and recalling as many words as they could was repeated four times. The group whose cards had been presented in a logical manner recalled all 112 words in the final two recalls; the other group averaged just 70 words on the final recall. The study again suggests that material presented in logical categories is more easily stored and recalled from memory. Other investigations have been undertaken into whether memory is improved by participants organising material into categories themselves. Wittrock and Carter (1975) used lists similar to those used by Bower but the ordering of the words was in a random format. Half of the participants were asked to simply copy out the list of words, whilst the other half were asked to order them logically before writing them down. Recall was greater in those who had been asked to organise the lists of words themselves. They also carried out the same experiment but with organised lists of words. Again recall was greater in the groups that had been asked to impose their own organisation on the lists suggesting that recall will be greater when the learner has some input into the organisation of the material. Mandler (1967) also used self categorisation within his study. Participants were given words printed on cards and asked to organise them into categories (at least 2 but no more than 7). These participants recalled more words than those who had been given words as a random list. Mandler also found that the more categories participants had used, the greater the number of words recalled. This suggests that the greater the organisation of material, the better the memory storage and retrieval. It also appears that in order to aid recall, actively organising information is at least as important as the intention to learn. The most efficient learners were those that actively sought to categorise the material to be learned, however, most people only did this when they were asked to do so.  All of the above studies arrive at the same conclusion; that the better the organisation of information, the better the recall of that information, particularly when that information has been organised by the learner.

Why International Peace Collapsed By 1939

Why International Peace Collapsed By 1939 By the year 1939, peace in and among the countries of the world had lost next to all stability. Reasons for the outbreak of the Second World War include the actions of Adolf Hitler, the policy of appeasement, the vast number of problems caused by both the Treaty of Versailles and other peace treaties, the Nazi-Soviet pact, the failures of the League of Nations and maybe one of the problems in which many others were spawned: The Depression. In my opinion, the long term consequences of the peace treaties from 1919-1923 caused more problems, both social and economical, than they solved. In the 1920s the Germans called the Treaty of Versailles the Diktat, the dictated peace. They resented the loss of so much territory, the loss of resources, the unwanted foreign occupation of the Rhineland and Saar. They despised the guilt which put all responsibility of the war on to them, they resented the reparations they paid, they hated that Germany and Austria were forbidden to unite and (to Lord Clemenceaus delight) the Germans were required to limit their weapons and armed forces. Not only, but other treaties also cut off other groups of German-speaking peoples such as the creation of Czechoslovakia with its inclusion of the Sudetenland Germans. It is to my belief that the resentment against these treaties was exploited by people like Adolf Hitler who, by appealing to this standing sense of national outrage, moved up the political ranks quickly and gained influence amongst the people of Germany. Hitlers beliefs and plans to build a better and stronger Germany were not secretive; they were laid in his book Mein Kampf released in 1924. This book outlined his plans in which consisted to abolish the treaty of Versailles, to develop a master race (known as the Aryan race), to expand German territory by re-uniting with Austria and carve his Empire out of Eastern Europe. He accused Communists of helping to bring the defeat of Germany in WWI; he thus wanted to defeat them. The League of Nations failed countless times throughout the 1930s. However there were only really two main consequences which affected the outbreak of the Second World War. Most important was its ineffectiveness to put a stop to Hitlers actions. In fact it is thought that the league encouraged leaders like Hitler to be bolder. This can be seen in the remilitarisation of the Rhineland, were Hitler took advantage of world attention to break a term of the Treaty of Versailles. Hitler orders when entering the Rhineland were to pull out immediately if anyone opposed them. Hitler was risking a lot by moving his troops into the Rhineland, in my opinion his gamble paid off. The second consequence in which I deem, the League of Nations fault is the disillusion of its power. Once countries had started to lose their faith in the League they started to comprise their own policies of appeasement, for example in 1935 Germany and Britain signed the Anglo-German Naval agreement in which allowed Germ any to rebuild its army. Another example could be the Hoare-Laval pact, (The Hoare-Laval Pact was a proposal by British Foreign Secretary Samuel Hoare and French Prime Minister Pierre Laval for ending the Italo-Abyssinian War. Italy had wanted to take Abyssinia as part of its empire and also to avenge previous defeats in the region. The Pact offered two-thirds of Abyssinia to Italy and thus achieve Italian dictator Benito Mussolinis goal of making the independent nation of Abyssinia into an Italian colony.) Once this agreement uncovered by the French press both Hoare and Laval were sacked, however the damage had already been done, the League was portrayed as weak, Italy continued to invade Abyssinia. Britains policy of appeasement aimed to prevent aggressors from starting wars by finding out what they really wanted and then agreeing to those demands which seemed reasonable, both Britain and France for most of the 1930s where neither willing to risk another war with an aggressive power. The British Government was overwhelmed with national problems (including large debts, a huge population of the unemployed) they believed that their armed forces were out dated and not ready for a War against Hitler. They knew that if they went to war the USA would not support them. In addition most politicians thought it was in Britains interest to avoid becoming entangled in Europes affairs again. Most British people supported the policy of appeasement. Winston Churchill was one of the few politicians to speak out against it. On the other hand the constant appeasement of Hitlers demands persuaded him to become more aggressive not to mention that if Germany was allowed to become such a European sta te it would soon become a major threat to both the British and French empire. August 1939, the Nazi-Soviet pact was signed. This came as a surprise agreement between two arched enemies. Stalin had joined the League of Nations in 1934 so as to win allies against the threat from anti-communist Hitler so for them to be signing a pact in which secretly agreed that, once Poland was overrun, the two powers would divide it between them. Thus the USSR would regain land lost to Poland in 1921. There is no doubt that the Great Depression helped to bring the war, I do not think it was a critical factor but contributed greatly. I think its one of the underlying reasons for many of the actions people and organisations had made that caused the war. For example the mass unemployment (In Germany, Britain and France), the poverty (e.g. Japan silk workers) caused great anger in these societies. This led to dictatorial governments who told them their country was superior and it was OK for them to take what they wanted by force. It was the kind of thing they wanted to hear in their circumstances. It is not surprising that 25 countries became dictatorships from 1929-1939. Not to mention the USA calling in her loans to Germany. This contributed to the collapse of Germany industry which led directly to Hitlers rise to power. It was in the interest for Political leaders at the time to compose aggressive and nationalistic foreign policies to direct peoples hatred to over countries rather than to their own government. At this time it was in the interest for many countries to build an Empire as this would secure their supplies of raw materials and natural resources. The Great Depression is what I believe to be the underlying reason for many causes of WWII. I think that essentially Hitlers decision to invade Poland is what triggered both Britain and France to declare war; however the events that took place that led to this decision all revolved around The Great Depression.

The Effects of Teen Pregnancy on Children Essay -- The Adverse Effects

There are many obstacles for children of teenage mothers to face. These children have serious disadvantages in contrast to those children who come from nuclear families. Often they lack a father figure, have a high poverty rate, and there are incidents of depression and mental health problems. Many people are blaming the sex education programs in schools and the additional federal aid being offered to single parents as major causes for the country’s high rate of teen pregnancies (Carole). Although, the real purpose of sex education and federal aid is to help empower the mother and child so they can eventually lead productive lives. The lack of a father figure in the home is the cause of many major problems, which builds into a chain reaction. The child may suffer emotional problems when there is no father present; these problems may be hazardous to their future. Many children tend to be effected mentally because these powerful emotions have the potential to do permanent damage to the child’s life. Children who do not have a father present in the home often feel unloved. Parental rejection is a very traumatizing event in a child’s life. â€Å"Children who lack a father figure in the home may experience sadness and depression, aggressive behavior, frequent illness, difficulty in school, eating problems, and sleeping disorders† (Jacobs). Males and females are affected differently by the absence of a father. To be able to learn how to become a man, a boy needs a male role model in his life. Oftentimes, children choose unpleasant characters to mold themselves after if they do not have a good role model. Males that grow up in one-parent homes may gain negative personality traits like immaturity, laziness, and disrespect f... ...en resort to drugs and crime as outlets. These outlets lead to dead-end jobs, jail, and sometimes early death for single parent children. Many of these children end up having kids of their own at an early age; therefore carrying on the vicious cycle of poverty, poor education, joblessness, and lack of hope for the future. Bibliography: Carole, Morgan, George N. Chapar, and Martin Fisher. â€Å"Variables Associated With Teen Pregnancy.† Adolescence. June 1, 1995: NA. Electric Library. Archbold Community Library. 19 March 2015. Jacobs, Joanne. â€Å"Children Who Are Having Children.† San Jose Mercury News. Apr. 2, 1989: 7C. SIRS Knowledge Source. Archbold Community Library. 19 March 2015. Young, Tamera M., et al. â€Å"Internal Poverty and Teen Pregnancy.† Adolescence. Vol. 36 (Summer 2001): 16. EBSCOhost. Archbold Community Library. 19 March 2015.

Space Station :: essays research papers

Social Import: The Cracks in the System An integral component to the infrastructure of government is law enforcement. In over two hundred years of prosperity, the United States has relied heavily upon the integrity of its law enforcement in maintaining order and securing the civil liberties of the American. The conduct and code of the police force in the United States has been exemplary, and has set the standards by which many nations have modeled their police departments after that of the U.S.. Disregarding the chain of the insidious debauchery during the 1920’s where prohibition resulted in prevalent organized crime and police corruption, law enforcement in America has maintained its scruples. However, as America enters into the new millennium, the integrity of the United States Law Enforcement is being compromised once again. With the recent outbursts of brutality and corruption within the urban areas of the United States, the civil liberties and public freedoms that this great nation was founded upon are being j eopardized as the citizens from the urban sectors to the suburban regions of America are being denied their rights.   Ã‚  Ã‚  Ã‚  Ã‚  Numerous incidents of police scandal have been recorded in several different cities throughout the United States. These incidents are becoming commonplace in the daily lives of many urban Americans. Police departments across the nation are becoming increasingly careless and apathetic in the preservation of integrity in their departments, but none have been as blatantly in violation of law enforcement codes as the Los Angeles Police Department. With its reputation in question for the better part of the 1990’s after recovering from the mishandling of the 1965 Watts Riots, the Los Angeles Police Department proved has proven itself guilty of violent brutality and devious corruption in the recent scandal; the largest scandal in the history of the department.   Ã‚  Ã‚  Ã‚  Ã‚  In an investigation conducted by a collaboration of agencies from the FBI to the Los Angeles District Attorney’s to the LAPD’s internal-affairs unit, investigators unraveled the cases of hundreds of wrong fully indicted victims. The evidence found in these investigations have led to the reversals of forty criminal convictions and hundreds of cases opened for review, including thousands of cases awaiting examination. In the ongoing process of apprehending of mischievous of the Los Angeles police officers, there have been four indicted officers, two others fired, twenty officers relieved of their duties, and scores of officers placed under suspicion. Space Station :: essays research papers Social Import: The Cracks in the System An integral component to the infrastructure of government is law enforcement. In over two hundred years of prosperity, the United States has relied heavily upon the integrity of its law enforcement in maintaining order and securing the civil liberties of the American. The conduct and code of the police force in the United States has been exemplary, and has set the standards by which many nations have modeled their police departments after that of the U.S.. Disregarding the chain of the insidious debauchery during the 1920’s where prohibition resulted in prevalent organized crime and police corruption, law enforcement in America has maintained its scruples. However, as America enters into the new millennium, the integrity of the United States Law Enforcement is being compromised once again. With the recent outbursts of brutality and corruption within the urban areas of the United States, the civil liberties and public freedoms that this great nation was founded upon are being j eopardized as the citizens from the urban sectors to the suburban regions of America are being denied their rights.   Ã‚  Ã‚  Ã‚  Ã‚  Numerous incidents of police scandal have been recorded in several different cities throughout the United States. These incidents are becoming commonplace in the daily lives of many urban Americans. Police departments across the nation are becoming increasingly careless and apathetic in the preservation of integrity in their departments, but none have been as blatantly in violation of law enforcement codes as the Los Angeles Police Department. With its reputation in question for the better part of the 1990’s after recovering from the mishandling of the 1965 Watts Riots, the Los Angeles Police Department proved has proven itself guilty of violent brutality and devious corruption in the recent scandal; the largest scandal in the history of the department.   Ã‚  Ã‚  Ã‚  Ã‚  In an investigation conducted by a collaboration of agencies from the FBI to the Los Angeles District Attorney’s to the LAPD’s internal-affairs unit, investigators unraveled the cases of hundreds of wrong fully indicted victims. The evidence found in these investigations have led to the reversals of forty criminal convictions and hundreds of cases opened for review, including thousands of cases awaiting examination. In the ongoing process of apprehending of mischievous of the Los Angeles police officers, there have been four indicted officers, two others fired, twenty officers relieved of their duties, and scores of officers placed under suspicion.

Essay --

In the novel Jane Eyre by Charlotte Brontà «, Jane isn’t really social. In her early childhood she was very much isolated. Her aunt and cousins didn’t like her so they didn’t deal with her. Jane was comfortable being away because she would always get in trouble. Jane would either defend herself or just be picked on and she gets in trouble. Jane found ways to cope with being isolated, she was different and she was fine with that. After Jane has been at Thornfield for a while, she is somewhat frightened by the laughing she hears while a fire breaks out in Mr. Rochester’s room. The frightening laugh gets Jane wondering if that person has committed this. Jane is able to put the fire out and save Mr. Rochester. After the fire incident, Mr. Rochester leaves for about a week or so. Since Jane and Mr. Rochester are secretly in love she constantly wonders when he is coming back. When he writes and says that he will be back soon with guests, the house begins to get ready because they don’t usually have guests. When everyone arrives, Jane sees that Mr. Rochester is sitting next to a women name B...

Food and Beverage Essay

* Food and Beverage service is the â€Å"food and beverage flow† (from the purchasing of the foods to service to the customer) mainly concerned with the delivery and presentation of the food to customer, after completion of the food production. * Sometimes, it involves transportation if there is a separation of production and service facilities. Beverage * French bevrage, from boivre (â€Å"to drink†), from Latin bibo . * It is also said to be derived from the Latin word ‘Bever’ meaning rest or repose from the work. * The term beverage refers to all kinds of potable drinks which have thirst quenching, refreshing, stimulating, and nourishing properties. * Any potable( drinkable) liquid can be termed as beverage which regulates the stomach system and balances the pH level. * Beverages are consumed mainly to quench thirst , compensate loss of body fluid due to perspiration, feel fresh and active, as rituals, during social gatherings, and during and after eating. * Broadly beverage can be classified into two ways; 1. Alcoholic Beverage 2. Non- Alcoholic Beverage What is Alcoholic Beverage? * Alcohol is a colorless, odorless and volatile liquid. * It is a potable liquid containing ethyl alcohol or ethanol(C2H5OH) of 0. 5 per cent more by volume. * The percentage of alcohol in a drink varies from 0. 5 to 95 per cent , depending upon the method of preparation. * Alcohol is obtained by fermenting a liquid containing sugar. * The word alcohol came from the Arabic word ‘ al-kohl’ which referred to any fine powder that was applied to essences obtained by distillation by the alchemists of medieval Europe. Fermentation is the process in which a liquid containing sugar is acted upon by yeast which converts the sugar into alcohol and gives off carbon dioxide. * E. g. Grape juice- Wine * Apple Juice- Cider * Pear Juice- Perry. * Distillation is the process of separating elements in a liquid by vaporization and condensation. * During the distillation process of alcoholic beverages, the alcohol which is present in the fermented liquid(alcoholic wash) is separated from water. * Spirits are the examples of distilled drinks and the plants producing the spirits are known as distilleries. * The following wash are responsible for particular spirits which are as following: * Brandy- fermented grape juice * Gin, Whisky- fermented cereals * Tequila- fermented sap of Agave Tequilana weber * Rum- fermented molasses * Vodka- fermented potatoes or cereal.

Chemotherapy: Understanding the Basics

There are many ways to give chemotherapy; as an IV where medication is put into he body using veins (usually in your arm), or as a catheter, or an IV that stays in a blood vessel in your chest, so a normal IV doesn't have to stay stuck in your arm. More ways that chemo can be given are pills, capsules, or liquids, shots into the muscle and skin, or as an injection into an area below the spinal cord. Places to give chemotherapy are hospitals, cancer centers, doctor's offices, and at home.Many patients receive chemo in hospitals and clinics, while others may need to stay in a hospital so doctors can look over them. Chemo may be given at different times such as every day, every week, or every month. Between treatments the patient needs time to rest. Undergoing chemo might have uncomfortable side effects caused by the medications, the amount taken, and the general health of the patient. Most side effects don't last long because the healthy cells multiply and side effects eventually go aw ay.Cancer patients get lots of TTL (tender, love, and care), like lots of food and water, physical therapy, medicines, etc. This type of care helps patients get through treatments and avoid side effects such as nausea and vomiting. This most common effect of chemo Is fatigue. Tiredness can last for days, weeks, or months, but It eventually goes away once the treatment Is over. Rest can assist the body to recover from chemo. Short-term side effects caused by chemo are stomach problems Like not being hungry, constipation, diarrhea, nausea, and vomiting.Some drugs used In chemotherapy might cause problems that bother or harm the bladder or kidneys. Another Issue caused by chemo Is brief depression and confusion, which should disappear when treatment Is finished. More side effects can be blood disorders Like anemia and blood clotting. Any organ Like the heart, lungs, brain, kidneys, and liver can be affected by chemo for a long period of time. Factors Like the type of drug and/or chemo and whether the patient was treated with radiation at the same time he or she was receiving the treatment may cause a higher risk of cancer later on.It can be hard to deal with cancer and cancer treatment. Even If the side effects are uncomfortable, It's Important to make the patient happy and ensure that chemo Is administered. Chemotherapy: Understanding the Basics By accepted effect of chemo is fatigue. Tiredness can last for days, weeks, or months, but it eventually goes away once the treatment is over. Rest can assist the body to recover Short-term side effects caused by chemo are stomach problems like not being hungry, constipation, diarrhea, nausea, and vomiting.Some drugs used in Another issue caused by chemo is brief depression and confusion, which should sappier when treatment is finished. More side effects can be blood disorders like Any organ like the heart, lungs, brain, kidneys, and liver can be affected by chemo for a long period of time. Factors like the type of drug and/or chemo and whether the patient was treated with radiation at the same time he or she was receiving the It can be hard to deal with cancer and cancer treatment. Even if the side effects are uncomfortable, it's important to make the patient happy and ensure that chemo is administered.

Cloud research

Though they worked together for a year, Peterson struggled to bridge the distance between Www and herself. Over lunch, Peterson praised Wow's efforts to broaden his professional skill set by attending weekend sales seminars and networking with colleagues to better understand the business. These efforts, she noted, surely contributed to his success in retaining his large, but only, client. Peterson then reminded Www of her concerns. â€Å"Fred, I'd Like to remind you that your primary focus should be on new business. It seems as If you re spending too much time managing your one client, and that's not your job. Peterson continued, â€Å"As Vive mentioned before, I'd like to be kept abreast of your development efforts, so I know when and if you need help from me, or someone else In the company. I expect you to summarize your efforts every few days on our online sales tool, like everyone else on the team. If you spent more time in the office, I'd have a better sense of your business. Plus, I'm confident you'd glean some helpful selling techniques from your colleagues. † Finally, Peterson questioned the value of the expensive add-on services Www had sold to his client so early In the relationship.Www assured Peterson that all revenue booked?including additional services? originated at his client's request. He emphasized that the networking heed done in the Chinese community was about to pay off: he expected to sign three major new clients In the coming quarter. Www then stated that, because he was about to become the most successful sales executive In the Plano office, he needed his own sales assistant to answer his phone and perform administrative tasks. Peterson hoped her face didn't register her dismay at Wow's request.Only the most senior salespeople at Accountancy, some of whom Juggled more than 30 accounts, had their own sales assistants. The rest of Accountancy's salespeople shared assistants. What was Www thinking? Solely as a basis for class discus sion and not as an endorsement, a source of primary data, or an illustration of effective or ineffective management. Although based on real events and despite occasional references to actual companies, this case is fictitious and any resemblance to actual persons or entities is coincidental. Copyright 0 2013 President and Fellows of Harvard College.To order copies or request permission to produce materials, call 1-800-545-7685, write Harvard Business Publishing, Boston, MA 02163, or go to http://www. Hobs. Harvard. Deed. This publication may not be digitized, photocopied, or otherwise reproduced, posted, or transmitted, without the permission of Harvard Business School. This document is authorized for use only by Chugging You in Fall 2014 Engaging and Empowering People taught by Bobbie Ships Texas Christian University from September 2014 to October 2014. 913-560 | Wendy Peterson Accountancy: Background Accountancy was founded in 1988 by Will Gleason, a former accountant, and TravisH arriman, a software engineer. Gleason, a senior executive at a large national accounting firm, felt that many of the back-office accounting functions his firm provided to clients could be automated. Gleason envisioned, and Harriman built, a back-office accounting software product designed for what they felt was an undeserved market: small- and medium-sized businesses, especially those with ambitious growth targets. It was easy for businesses to adapt the Accountancy product as their needs changed or expanded, thanks to the modular design of the software and a comprehensive suite of add-on options.Gleason cultivated relationships with local investors and venture capitalists to gain exposure to possible clients. The founders believed that their competitive advantage would come not only from their superior software but also from their strong client relationships, a combination that companies making off-the-shelf accounting products or large accounting firms were unlikely to replicate. The founders also believed that a flat organizational structure and collegial culture would minimize office politics, strengthen employee morale, and heighten company performance.Soon their business model began to pay off. The product was â€Å"sticky': once businesses implemented the software (a one-time installation cost between $25,000 and $100,000 depending on the scope of desired services) and trained employees on its use, they were likely to renew their annual contracts. Accountants client renewal rate was 25% above the industry average, and most clients retained services for at least four years. In 2010, the firm earned nearly $100 million in revenues, and employed more than 400 employees in ten regional offices located in southern California, Arizona, New Mexico, and Texas.That same year, however, the proliferation of inexpensive, off-the- hell accounting software, combined with a faltering economy, drove down revenues; three of its regions. The founders retired and the new CEO was determined to reignite the company's growth. He replaced the vice presidents of sales in a number of offices with the company's most enterprising young sales directors. Each was given aggressive growth targets. If the revenue goals were met or exceeded, the new leaders and their sales teams would receive a substantial bonus.Wendy Peterson was one of the promoted employees. She was named vice president of sales for Accountants Plano, Texas, office. After consultation with her superior, one of four regional senior vice presidents of sales, she agreed to grow the revenues of her underperforming office by 40% in two years. Accountancy Sales Organization Salespeople (generally referred to as sales executives) invested a significant amount of time getting to know clients and their businesses before submitting an initial proposal and turning the account over to a dedicated service team.Once a member of the sales team signed or renewed a client contract, day-to-day responsibility f or product implementation and service transferred to an Accountancy account service am. Sales executives communicated with account service teams to keep abreast of implementation challenges and of potential add-on services that their clients might need. For new salespeople, the initial focus was outreach. Although some of the salespeople came from competitors, most came from sales or product management positions in other software or services Wendy Peterson | 913-560 companies.New salespeople were expected to mine and leverage their personal networks and to research, cold-call, and cultivate their own lists of local prospects. Unlike most of Accountants employees, who were salaried, annual compensation for sales employees (about 20% of the company's employees) included a base salary component (50% of annual compensation) and a commission component (50% of annual compensation). Escalating incentives existed for exceeding target revenue goals.If sales employees met or exceeded their an nual financial targets and stated professional development goals, they were eligible for base salary increases. Although the salespeople mostly operated independently of each other, there were regional sales employee received a flat bonus payment ($7,000 in 2010). Total insemination ranged from $100,000 for first-year salespeople to $1 for Accountants most experienced sales managers. Background Peterson Joined Accountancy after graduating at the top of her Ivy League university class in 2000 with a degree in economics.A tireless worker with a curious mind, she excelled as a Junior manager on a series of account service teams and earned stellar reviews from both clients and colleagues. By age 28, Peterson was managing account service teams herself. Said Peterson: After six years working on and managing client engagements, I was ready for a change; sales seemed a challenging, and potentially curative, opportunity. I was nervous, though, about fitting in with the sales organization; af ter all, I'd never worked in direct sales or closed new business.So I read books on varying sales strategies, attended weekend sales seminars, and requested to shadow two of the most successful sales directors (a small number of sales executives were promoted to the title of sales director to reflect their exceptional performance or tenure) in my office for the first month. Vive often been described as a â€Å"doer†?if I see a chance to help, I don't Just suggest an idea and wait for someone else to take charge. I like to do things myself. After Joining Accountants sales team it struck me that our senior sales staff benefited most from recurring revenue from our largest, longstanding customers.Their business was steady and required little effort. Junior-level sales executives like me, on the other hand, worked overtime to land new accounts and earned far less than experienced sales directors. As the pressure from management to drive new business increased, I spearheaded a vol unteer mentoring program between Junior and senior sales professionals. The more experienced professionals imparted sales and client management wisdom to their Junior counterparts, in return for â€Å"free† assistance on large accounts.Camaraderie spiked and, I think, an unexpected benefit was that focusing on new business again invigorated senior members of the sales team. I was one of the few sales employees who brought in lots of new business to Accountancy in 2008 despite the global financial crisis; soon after I was promoted to manage the Plano sales organization. To me, the Plano team I inherited seemed disengaged; I believed that changing the culture?by making my team closer and the office more collegial?would boost productivity and revenues. Under my direction, our performance improved, and the team exceeded 2010 targets for new business by 15%.

WEC PROJECT

The crises management is the processes to handle the threats which are harmful or can be harmful for the organization since it would have a greater impact on the reputation of the organization and cause financial loss. Crises management is the response of the organization to deal the crises before their occurrence, during their occurrence and after the crises has been occurred. The crisis management involves all the stakeholders and policy makers to make the policies to avoid the crisis.When addressing a crisis it is important to structure the written communication such that it clearly tells why we are making the crises management report. Define all the aspects of the crises management. Tell the customer about the importance of the crisis management, that how crucial they are to be managed for growth and making a good reputation perspective. Be prepared to handle the post crisis Describe all the precautions and the crisis avoidance, settlements and repairing which have been done.Tell the customer about the procedures about crisis either these procedures fulfilling the needs of the organization or it is just enough and not satisfying the organization's needs regarding crisis. Tell the reader that how the procedures and precautions taken can be more secure and productive for the organization, how the improvements can be made to the procedures applied. How information has been gathered and includes the reports of performances along it. Explain the crises occurred during the business period.Provide the effects of the crisis to the business and how organizations overcome to these crises. Inform clients about the future threats which may hurt the organization. 5 CRISIS MANAGEMENT- IMPORTANCE OF WRITTEN COMMUNICATION There are various forms of written communication that are used internally for cuisines operations include memos, reports, bulletins, job descriptions, employee manuals, e-mail, and Instant Messages. Examples of written communications generally used with c lients or other businesses include e- mail, Internet websites, letters, proposals, telegrams, faxes, postcards.An effective written communication follows 7 Co's principle which are- Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous A crisis is something which poses genuine threat to the reputation or even survival of the organization. This could be anything from a member of staff or trustee who has behaved inappropriately, to the closure of some of your organization's services. It might be that one of your service users is unhappy with how your organization has behaved -? and told their story to the local press.Very often, it is when a bad news story about an organization becomes public that it constitutes a real crisis. In crisis management, the threat is the probable damage a crisis can impact on an organization and a firm. A crisis can create three inter related threats like it may harm the safety of public, can cause financial loss and more importantly it woul d damage the reputation of he organization. Crisis management is a process designed to prevent or lessen the damage a crisis can inflict on an organization and its stakeholders. Crisis management can be viewed in three phases: 1.Pre-crisis: It is concerned with the prevention and preparation. 2. Crisis response : This is the phase when management mutually respond to a crisis 3. Post-crisis: In this phase management looks for ways to better handle the crisis and prepare for the next crisis. Importance Of written communication is that with properly structured written message, there is less scope for misinterpretation than with any other kind of immunization. A single corporate statement on an issue that deals with public relations can be circulated among company employees, the press and the general public.It allows the company to be represented by a single statement and creates a sense of continuity. It is effective public relations practice to make sure a company sends a single and c onsistent message. 6 CRISIS MANAGEMENT (Techniques & Examples) Crisis management is a systemic approach that engages the whole organization in efforts to avert crises that may affect the firm and to effectively manage those that do occur. The objective of organizational crisis management is to make timely decisions based on best facts and clear thinking when operating under extraordinary conditions.As fast a crisis is detected it is much easy to manage it. When the first signals of a potential crisis are detected, summoning even insignificant assets will empower the organization to manage the situation swiftly. CRISIS MANAGEMENT-Key concern points 1. Telling the truth in a balanced way. We live in this present reality where reality can be uncovered rapidly. Being discovered lying about your firm's wrong activities can demolish our firm. The exult for revealing firm's wrongdoing is colossal. 2. Tell it quickly with all possible mediums By and large, associations have less than a day to tell their truth version.After that, the media and other outside stakeholders will have taken advantage of auxiliary and tertiary experts who will have their perspectives on what has happened. Utilize all the accessible correspondence channels including the Internet, Intranet, social networking letters and mass notice frameworks articles, discourse prints. 3. Answer the SSW of the crisis accurately Firms should have looked more than ten times before making any PR moments about what happened? Where did it happen? When did it happen? Who was involved? Why did it happen? 4. Crisis management should be an ongoing process.Crisis management should be an ongoing process that requires careful and constant modification by senior executives. 5. Remember your employees as they are internal stakeholders. Organizations do not wait for its employees to know about crisis in the firm from external sources. They are the stakeholders and firm should make arrangements to inform them about crisis in the firm. 6. Designate one spokesperson and extend support to him with experts. 7 The most straightforward approach to convey a reliable message amid a crisis is to have one senior official as representative.All senior administrators ought to experience crisis correspondence preparing. At the point when a crisis hits, the representative ought to be encompassed by specialists who can elaborate on answers to technical questions. 7. Extend support to carriers of bad news. Welcome and help those reporting potential issues. At the point when a crisis is approaching, your most significant asset is the person who advises you about the debilitating circumstance rapidly. 8. Have positive relationships room starting.You can enhance the likelihood for this, in any case, on the off chance that you take the time to manufacture positive associations with workers and outer stakeholders well ahead of time of any emergency circumstance. Doing so permits you to have a clearer feeling of which people you may depend on. 9. During and after crises, have patience with other and with firm itself Attempting to think plainly under exceptional conditions takes a toll on the cerebrum, the heart and the body. It is essential to go to every one of the three amid and after a crisis. Communication: Role in Crisis ManagementOf the above key concerns it's quite noticeable that communication covers the major chunk. Be its informing the internal employees or the external stakeholders use of communication plays significant role. The communication can occur in various means with major classification as: 1) Written communication-Letter, email, copy on company intranet(internal) or website(external) 2) Verbal communication-Face to face, team meeting, media conferences, telephone call and TV/radio interviews Crisis handling through written communication – pros and cons It takes less time to skim through written articles.It can be sharp and to the point. It can be documented and reproduced ti me and again. However they are open to misinterpretation because Of limited information and specific writing styles. KEY EXAMPLES (Written Communication) a) TOYOTA- product Recall Three separate but related recalls of automobiles by Toyota Motor Corporation occurred at the end of 2009 and start of 2010. The issue was mechanical sticking of the accelerator pedal causing unintended acceleration, referred to as Sticking Accelerator Pedal by Toyota. Toyota also issued a separate recall for hybrid anti-lock brake software in February 2010.In this section few points in the recall letter will be discussed that failed to deliver their true intention because of the ill composition. Key elements Of First Letter: (For exact text of the letter please refer to Appendix- Part- a) We noticed that Toyota stayed away from apologizing for an accelerator that seems to have a mind of its own. Instead, they're sorry that they caused problem by implementing the recall. Toyota is the largest car maker in the world. Customers don't care about the closing down the production.We don't think firm is going to discover clients feeling regretful that firm needed to incidentally end the sequential assembly line. Key elements of First Letter: (For exact text of the letter please refer to Appendix- Part- a) We feel that saying straight forward the line † Here are the realities for our clients† is much stronger than the normal default â€Å"Here are the certainties. † I doesn't seem as though It has a plan of conciliatory sentiment. In this letter their primary focus has shifted to the â€Å"99 percent† with cars still humming along. They are not concerned about those 1 % who were bothered by the sticking paddle problem. ) FLIPPANT- Big Billion Day Situation – On 6th October, 2014, Pastry introduced its â€Å"One Billion Sale†. Flippant had offered massive discounts On products across varied (70+) categories. Flippant had put in months of effort to ensur e enhanced capacity of products available to customers on time. Problem -Flippant failed to estimate the demand for its products for the eventful day, as the items went out of stock within a few minutes after the sale began at 8 am. To avoid the criticism of late delivery, the company decided to keep the orders pending.It further cancelled most orders and assured customers that it would refund the money within 1 0 days. Customers also claimed that the prices were marked up before the discounts, and were available on competing sites at a lower price. Within 10 hours, though Flippant managed to get more than a billion clicks, it attracted criticism from angry customers on social networking sites accusing Flippant for cheating customers on prices and product availability, keeping money of the people without paying interest for 1 0 days, canceling the order without customer request etc.Flatcar's response – As the tide swayed against it, Flippant sent a mail to its entire customer base the next day, apologizing for the flaws that occurred on he eventful day. Having discussed exactly what went wrong that day, Flatcar's sincere apology the very next day sought to mitigate the idea that it was cheating its customers by giving false promises on price discounts. They discussed the four major problems that occurred the previous day: prices, out of stock products, cancellations and website issues. They highlighted that they would improve their systems to ensure customer trust is not broken again.It assured customers that they are valued by the company and they were sorry to have broken customer faith in them. Thus, Flippant apologized for the inconvenience caused to customers and discussed its future course of action to prevent this from repeating. Key elements of letter: (For the exact contents of the letter refer to Appendix: Part-b) The letter followed the principle off's and SW. The letter intended to restore the credibility of the organization amongst its cust omers. It had an apologetic tone, gave the customers accurate and succinct information about whatever had gone wrong and explained the reasons for the same.The company accepted full responsibility for the entire fiasco and did not attempt to shift he blame by any means. It was also emphasized in very polite yet effective tone that they hold the interests if the customers is paramount for them and reassured that such an incident will not repeat in the future a) SOUTHWEST AIRLINES (For the tweets refer Appendix: Part- c) The Southwest's Flight had a faulty and dangerous landing and it is perfectly demonstrated by southwest airlines as in how to handle the crisis situation through quick, clear and transparent communication on social media.It eventually helped the organization to win the trust of the customers and overcome the crisis successfully. As seen that the fans supported the response from southwest and had appreciation for Southwest's open communication and quick response. The i ncident showed that the organization had a proper backup plan and the staff was trained properly to handle such situations thereby successfully improving the goodwill of organization. They utilized the presence on social media with clear roles and response, scripts for those who need to respond immediately to a crisis. ) RED CROSS (For the exact tweets refer to Appendix: part- d) Social media was once again the cause of a PR crisis when a personal tweet as sent on the company official Twitter account in 201 1 . This started turning into a disaster for the organization working for humanitarian cause and when the situation went out of control the Red Cross responded brilliantly with transparency, humor and good grace. Now, deleting a tweet isn't always the best idea since a) if you have a big audience who notices these things, it can look shady when you delete things , secondly anything â€Å"deleted† can surface to haunt the organization later.But, Red Cross did the right thin g by acknowledging that the tweet went out, they elated it, and explaining with humor that it was all a mistake. It never turned into a major crisis. We found that Red Cross went beyond that response and turned a potentially harmful tweet into an opportunity for engagement. They took to their corporate blob to explain the situation, show their humanity, and engage with fans and followers. The employee who made the mistake accepted the same with humility and humor. This shows that organizations should be careful when using social media as channel of communication.But it was seen that when a crisis arises it is always best to be honest with your mans and followers. Social media folks are very forgiving, as long as an organization does not use dishonest ways to hide their mistake. C) J PENNY Sometimes what happens in the social media can be as dangerous as the company itself causing a blunder. Thus is the case with the J Penny Teapot that looked like Hitler. Reedit is a social bookmaki ng site, and one of its users posted a picture comparing J Penny's new teapot with Doll Hitler. The Telegraph was quick to pick up this trending topic, and posted in on Twitter.At first it seemed that a trivial matter like this would not pose any robbers. J Penny decided to take remedial measures to prevent this seemingly harmless tweet from snowballing into a full blown controversy. Key elements of the tweet: (For the tweet refer to Appendix: Part- e) The reply was quite unique and was humorous and the reason was that they thought that a serious tone would project them as being defensive. By doing this the event was turned into an excellent marketing exercise with the teapot being sold out within days. This is a classic example where a crisis was turned into an opportunity to market its product.We found that the company was expensive to the influence of social media and thereby by acting quickly and with wit a big crisis was avoided. 11 CONCLUSION In times of crisis, written commun ication plays an important role in mitigating a crisis. A formal communication to stakeholders assures them that the company is sincerely addressing the problem. It provides the customers an accurate description of the crisis facing the company, and the organization's plan of action to mitigate it. Our key findings from this project were: 0 In a world of information technology, media pressures and controversies may put the company into severe downturn.

The Issue of Lying Essay Example | Topics and Well Written Essays - 1000 words

The Issue of Lying - Essay Example In other words, they are the biggest liars in the world. However, those who are constantly trying to point out the exact nature of lying and the ethical assumptions thereof are likely to be close to getting the truth right. Jack Willer just reminds readers that this talk is everlasting and dealing with white lies leads to worse lies that spring up eventually. This cycle is also never-ending. People generate the flow of lies thinking they can shift everyone’s expectations for better. In this vein, Willer asks a partially rhetoric question, namely: â€Å"Am I able to ever speak the truth† (Willer 81)? Given that, it becomes vital for everyone making it not a conundrum anymore and willing to get rid of some ethical concerns haunting people down every single day. To say more, the fight between a man and his/her consciousness is constantly growing. One can assume it as a way toward humane and morale. However, it is better to say that the poem by Willer generates the deepest feeling in an honorable man able to state all pros and cons in his character. A simple re-evaluation of such an elementary truth of lying gives one a powerful drive to the right decision-making afterwards. Probably, some of the readers were able to pinpoint their personalities throughout the poem or make it pretty close to their understanding of where the error happened once. Nevertheless, the life goes on, and the open-minded people are the ones to get Willer’s message quite seriously. The article Lying by Tim C. Mazur constitutes the same issue raised by Jack Willer, but from the philosophical point of view. His comment on the issue starts from the obvious. Taking a host of examples on how people lie to benefit or do harm to someone, he... This paper describes the truth of lying can be reached through the personal sincere realization of and confession in what one is about to achieve by means of lying. To make it plain, personal goals lead people to the possibility of lying under some definite circumstances and in order to keep oneself in safety from doing harm to anybody or to oneself, to be precise. On the basis of reason, lying is wrong as it â€Å"opposes the virtue of honesty†. This report shows a strong points of Mazur claims to reconsider the universal opinion on the â€Å"bad side† of lies and its healing or rationally correct effect as well. Frankly speaking, just an assumption on the many-faceted nature of lies was not enough for the author who tries to re-establish a sound-minded vision of this concept through the philosophical observation, so to speak. To conclude, the paper has illustrated that the problem of lying is a universal one. Jack Willer and Tim C. Mazur have identified sticking points in why people are tempted to lie every now and then. This is why lying is definitely ethically wrong, but it can be said right depending on a concrete situation and the philosophical treatment people choose to explain it. All in all, a witty person should evaluate the situation in detail so as to see whether or not the lies would benefit to the overall happiness of the society on the whole. The change starts from an ordinary man mirrored on the identities of others.

Arthistory Paper Essay Example | Topics and Well Written Essays - 500 words

Arthistory Paper - Essay Example Examples of oppositional dressing include punks, zoot suits and clothing that were made of skinheads. In most cases, they did arise where there was oppression and ill-treatment of the masses by the dominant groups. A practical case and instance is the zoot suits which was worn by the servicemen of African-American origin in protest to the white domination and racial discrimination. Similarly, people who lived in similar locality and geographical region had their social destiny bound together. Thus, in any case there was any change and shift from the popular culture, then people in same area moved together in that respect. For instance, when fabrics and puinks hit the ghettos, it was the in thing and every person who wanted to show solidarity with the masses blended with the culture. In retrospect, oppositional dressing relates to subculture in that, it was part of a behavioral or sectoral pattern of behavior within the large cultural spectrum. This is to say that the people who blended with the opposition dress shared similar culture, and the oppositional dress code that they adopted was just a part of the culture in terms of dressing. The term, notion and concept of dandyism refers to a culture where a human being places a lot of attention and weight on the physical and outward appearance. This is to say that the person would take a lot of time and resources to ensure that he or she appears nonchalant at the very least. In most instances and cases, dandyism was a cloud word used to discuss how the men stressed on their masculine principles to try to imitate the aristocrats. This is to say that a man would use refined language, often engage in leisure activities which are conventionally regarded as royal or aristocratic. In the period of the early 19th century, a dandy was a person who was self-made and strived hard to fit into the highest class of the society, (Wilson, 112). This was done regardless of the

Pre 1920's based thesis, consult me with ideas Research Paper

Pre 1920's based thesis, consult me with ideas - Research Paper Example (Pedraza 1996). This mass influx of immigrants was needed and welcomed. The Industrial Revolution was in full swing during this time, society was completing its transformation from farm to city life and urban manpower was in short supply. The immigrants had jobs and could build their new life and America benefited because this endless source of labor streaming into Ellis Island made it the most industrialized and economically successful country in the world. Immigrants from this period and those descended from them have been very influential in the area of creative arts over the past century. They dominated the entertainment industry during the first half of the 1900’s accounting for many of the top actors, writers, producers and directors in the American movie industry. This mutually beneficial relationship, however, came at a cost to both the immigrants and their new country. From 1890 to 1918, the country grew by a larger percentage that at any other 30 year period before o r since. The Eastern European immigrants flocked to the new industrial jobs in the city which filled an economical need in America. On the other hand, their presence also instigated a cultural divide between the current resident small-town Protestant farmers and the new Catholic immigrants with the thick accents who were not ‘men of the land’ but rather had succumbed to the sinful life of the city. (Crossen, 2006). Prior to 1890, the majority of the voting public was considered within the boundaries of the social middle-class. By 1918, the country had become more socially divided. The rapid growth of the immigrant population became a threat to the country’s natural resources when there had been plenty for all. The expansion of people and settlements along with over-hunting led to the creation of federal preservation programs such as the federal parks. During the turn of the 20th century, the fear of immigrants reached a fever pitch. The roots of this new racism w ere from ‘old world’ anti-Catholic and anti-Semitic mind-sets. The ideology that grew from immigrant racism is the belief that the Western and Northern European Anglo-Saxon heritage was a superior ‘race’ to Eastern and Southern Europeans. (Higham, 1988). These widespread beliefs had an effect on immigration policy in the U.S. which, in the early 1900’s, moved to limit the numbers and types of people allowed to immigrate. The anti-foreigner sentiment crossed all segments of society, from the Protestant farmers in the furthest reaches of the rural regions to Ivy League elitists. A Harvard-educated man formed the Immigration Restriction League in 1894 which made recommendations to the government. They advocated testing the literacy of refugees as a prerequisite to entering the country or gaining citizenship. This was intended to slow the number of immigrants from Eastern and Southern European which had been, â€Å"sending an alarming number of illitera tes, paupers, criminals, and madmen who endangered American character and citizenship.† (Hirschman, 2006). Many Americans, known as nativists, concluded that the rate of immigration, especially from Eastern European counntries, should either be greatly reduced or halted altogether. â€Å"The myth of the melting pot has been discredited,† said Representative Albert Johnson, (R) who was one of many congressmen concerned about America’s ‘open-door’ policy. â€Å"The day of unalloyed welcome to all peoples, the day of indiscriminate

Drug trafficking analysis in UAE Thesis Proposal

Drug trafficking analysis in UAE - Thesis Proposal Example Financial cost on society and individuals is one of the significant problems of drug abuse. For example, in 2002, drug related cost was estimated at $180.9 billion consisting of various costs of health care and loss of labor according to the national drug control policy office. In 2004, it took US$3 million to set up a sub-office on drugs and crime in the UAE. UAE has been the target by exceptionally determined criminals who have access to adequate capital and labor to produce and smuggle voluminous amount of prohibited substances. Drugs originate from south Asia and pass through the emirates to Europe and North America, the heavy consumers (Shindagah, 1998). States in the gulf remain key destination markets for opium and psychotropic substances. Other countries such as Syria, Jordan, Lebanon and Iran continue to be the hotspots for drug manufacturing as indicated by international narcotic control board report (Reinil, 2009). Narcotics are the most trafficked drugs in UAE and are estimated to be worth US$500billion annually, according to Sherman and Tree (2010). This amount is estimated to be double that of the automobile industry (Scott, 2005) Ports are the most notorious places and foremost hotspots and avenues of drug trafficking due to the voluminous imports received daily, with Small scale dealers mostly caught at airports. The commonly used tactic of drug trafficking continues to be through the internal human body carriage. However, smugglers are always changing their tactics and the current trend as indicated by Reinil (2009) is the use of Christmas cards. One of the biggest tasks is to prevent the flow of heroin from Afghanistan, which produces 90 per cent of the worlds supply. According to Jamieson and Research Institute for the Study of Conflict and Terrorism (1990), most of the drugs grown in Afghanistan pass through the emirates before being shipped to their final destinations. There is a rising use of

A Consultant Report Research Paper Example | Topics and Well Written Essays - 3750 words

A Consultant Report - Research Paper Example on as the ratio of a number of customers that have reported higher satisfaction than expectations after using the products and services of the company to the number of total customers served by the company. According to Farris, Bendle, Pfeifer, and Reibstein, (2010), customer satisfaction level is an important aspect in analyzing how the company is performing. The research revealed that 71% of the respondents said that customer satisfaction is critical in managing the business and in monitoring it (Farris et al., 2010). Gitman and McDaniel (2005) stated that customer satisfaction level is considered as a significant and a differentiator factor in this competitive market. In the competitive market, customer satisfaction level is decisive for success. This report analyzes the situation of one of the largest retailers of the world, Wal-Mart. The report analyzes how the retailer is managing and satisfying the customers. The report first gives an overview of the company and issues related to customer satisfaction level at the company are discussed.. Different theories, models and trends on the subject have also been presented in this report. The report also recommends different strategies that Wal-Mart can adapt in order to improve the customer satisfaction level and a plan has been formulated on how to go about these recommendations. Wal-Mart is the leading retailer in United States. Wal-Mart has been operating successfully since 1960s. The company has a presence in 27 countries along with an e-commerce website that allows consumers to purchase and order products that would be delivered at the doorstep of the customers. The company has reported sales of $466 billion in 2013 (Wal-Mart, 2014a). More than 2.2 million employees work for Wal-Mart in different parts of the world. In United States alone, the company has employed approximately 1.3 million employees (Wal-Mart, 2014b). According to Fortune Global 500 list, the company is the largest employer in the world (CNN